Refund, Cancellation & Shipping Policy

Applicability

This Refund, Cancellation & Shipping Policy applies to all equipment rental orders and caretaker/nursing service bookings made through this website, and is governed by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Order & Booking Cancellation

Equipment rentals: Orders can be cancelled free of charge any time before the equipment is dispatched/delivered. Once delivered, cancelling early into the rental period may attract a pro-rated charge for the days the equipment was in your possession, plus any applicable delivery/pickup charges.

Caretaker & nursing bookings: Bookings are confirmed only after our team verifies availability. Cancellations made at least 24 hours before the scheduled start time are free of charge; cancellations made after a caretaker/nurse has been assigned or within 24 hours of the scheduled start may attract a partial charge to cover assignment costs.

Refunds

Approved refunds (including refundable security deposits on equipment, once returned in good condition) are processed to the original payment method used at checkout (via Razorpay) or, for cash/pay-on-delivery orders, by bank transfer or UPI. Refunds are typically initiated within 5-7 business days of approval and may take a further 3-5 business days to reflect in your account, depending on your bank.

Damaged, Defective or Incorrect Equipment

If equipment arrives damaged, defective, or different from what was ordered, please contact us within 24 hours of delivery. We will arrange a free replacement or repair, or a full refund, after verification.

Shipping & Delivery

We do not ship via courier — equipment is delivered, installed and later picked up by our own team within our serviceable areas in and around Bangalore. Delivery timelines are confirmed at the time of order and are typically same-day to 48 hours depending on product availability and your location. Any delivery/pickup charges, if applicable, are shown at checkout before you pay.

How to Request a Cancellation or Refund

Contact us using the phone numbers or address on our Contact page, or email us, quoting your order/booking number. We aim to respond to all cancellation and refund requests within 24 hours.

Governing Law

This policy is governed by the laws of India, and any disputes are subject to the jurisdiction of the courts in Bangalore, Karnataka.