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Questions families ask

Can't find an answer? Call or WhatsApp us — a real person replies.

Booking

How quickly can a caregiver start?
For most bookings we confirm within a few hours and a caregiver can start the same or next day. Urgent nursing needs — call us directly.
Do caretakers stay at our home?
For live-in (24-hour) care, yes. The family provides a place to sleep and meals. Day and night shifts are 12 hours each.

Caregivers & safety

Are your nurses and caretakers verified?
Yes. Every caregiver goes through ID and address verification and a police check, and nurses must hold a valid nursing registration. You can ask to see documents before the first shift.
What if we are not happy with the caregiver?
Tell your coordinator. We will arrange a replacement, usually within 24–48 hours, at no extra cost.

Payments

How do payments work?
You can pay a small advance online to confirm, and the rest weekly or monthly — online, UPI or cash. You get a receipt for every payment.

During care

Can I see how my parent is doing while I am at work?
Yes. Caregivers record daily notes — vitals, meals, medicines and how the day went — which you can read in your account from anywhere.